Gesellschaft für Informatik e.V.

Lecture Notes in Informatics

Electronic government and electronic participation -- joint Proceedings of ongoing research of IFIP EGOV and IFIP epart 2013 P-221, 62-68 (2013).

Gesellschaft für Informatik, Bonn

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Coordinating interdependent E-government solutions illustrated on the electronic change of address in Switzerland

Thomas Selzam , Alessia C. Neuroni and Reinhard Riedl


In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - and how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.

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Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-615-2

Last changed 12.03.2014 15:21:56