Gesellschaft für Informatik e.V.

Lecture Notes in Informatics


Electronic government and electronic participation -- joint Proceedings of ongoing research of IFIP EGOV and IFIP epart 2013 P-221, 62-68 (2013).

Gesellschaft für Informatik, Bonn
2013


Copyright © Gesellschaft für Informatik, Bonn

Contents

Coordinating interdependent E-government solutions illustrated on the electronic change of address in Switzerland

Thomas Selzam , Alessia C. Neuroni and Reinhard Riedl

Abstract


In this case study we illustrate the high complexity of a rather simple inter-agency e-government service: change of address in Switzerland. This enables us to identify typical sources and dimensions of complexity for inter-agency services in countries with decentralised competencies among government agencies. From the resulting picture we draw conclusions on how to deal with complexity - and how to avoid further dramatic increases of e-government complexity. In particular, we discuss the role of coordination of e-government service development projects plays in the fight against exploding complexity.


Full Text: PDF

Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-615-2


Last changed 12.03.2014 15:21:56