Gesellschaft für Informatik e.V.

Lecture Notes in Informatics

Electronic government and electronic participation -- joint Proceedings of ongoing research of IFIP EGOV and IFIP epart 2013 P-221, 54-61 (2013).

Gesellschaft für Informatik, Bonn

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E-government service evaluation: A multiple-item scale for assessing information quality

Andrea Bikfalvi , Josep Lluís De La Rosa and Terence N. Keefe


A considerable aspect in improving e-government services is the development of e-services that satisfy citizen needs in a more efficient way. In order to provide high quality service adequate service quality assessment models should be constructed. This article is aimed to propose a methodology for developing holistic service quality assessment tools with special emphasis on online information. Consequently, a methodological proposal is constructed (e- InfoQual) and it is tested in 5 participant local administrations part of a complex IT project, generating service innovation ultimately aiming to bring value for citizens. It usefullness is argued for the two main communities involved, namley researchers and practitioners.

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Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-615-2

Last changed 12.03.2014 15:21:55