Gesellschaft für Informatik e.V.

Lecture Notes in Informatics

Electronic government and electronic participation -- joint Proceedings of ongoing research of IFIP EGOV and IFIP epart 2013 P-221, 19-26 (2013).

Gesellschaft für Informatik, Bonn

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Evolving government-citizen ties in public service design and delivery

Renata Araujo , Yehia Taher , Willem-Jan Van Den Heuvel and Claudia Cappelli


This paper discusses ongoing research on how to enforce governmentcitizen ties in collaborative public services design and delivery among citizens and public service providers. It is discussed how fine-tuned collaboration support and public service information transparency and understandability can be designed to enhance government-citizen interactions. The research is contextualised into the COCKPIT project, which aims at providing a governance model for public service design and delivery and a metamodel for public services structural representation.

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Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-615-2

Last changed 12.03.2014 15:21:54