The role of community governance and interaction quality in patient organizations for rare chronic diseases
An extensive body of literature indicates the growing influence of virtual communities on various aspects of people's life - from spending their free time, engaging in social interaction, to working. In recent years, companies engage in virtual and non-virtual interaction with their customers as part of their open innovation strategies. In doing so, they intent exchange information on products and development of innovative ideas. However, this kind of collaboration is not yet fully embraced by companies and still poses some organizational and individual challenges to companies. Especially in non-software industries as the health care sector of rare and chronic diseases where people are emotionally highly involved while bearing a great expertise, collaboration potential is not yet fully leveraged.
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