Gesellschaft für Informatik e.V.

Lecture Notes in Informatics

INFORMATIK 2010. Service Science - Neue Perspektiven für die Informatik. Band 2 P-176, 73-78 (2010).

Gesellschaft für Informatik, Bonn

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Semantic mediawiki as an integration platform for Itô service management

Frank Kleiner and Andreas Abecker


We describe our work on using Semantic MediaWiki as a central platform for managing IT services and the underlying technical components within an organization. We present our toolkit of MediaWiki extensions which add ITSM-specific functionalities to Semantic MediaWiki and describe their interactions. We also outline the benefits gained by using Semantic Technologies in IT Service Management.

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Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-270-3

Last changed 04.10.2013 18:33:48