Gesellschaft für Informatik e.V.

Lecture Notes in Informatics

Software Engineering 2009 P-150, 31-42 (2009).

Gesellschaft für Informatik, Bonn

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Enterprise architecture patterns for multichannel management

Marc M. Lankhorst and Paul H. W. M. Oude Luttighuis


This paper describes a catalogue of patterns for multichannel management: functional structures for designing organizational and technical solutions that help organizations to manage and align the various information channels they use in communicating with their customers. The paper outlines the structure of the catalogue and the identification of the patterns, and describes an example pattern in more detail to give the reader an impression of the catalogue's content.

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Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-244-4

Last changed 04.10.2013 18:21:50