Intellectual capital management using knowledge scorecards: A best practice implementation at the austrian national defence Academy
Robert Woitsch
, Wilfrid Utz
, Klaus Mak
and Johannes Göllner
Abstract
The paper at hand discusses the applicability of knowledge scorecards and intellectual capital management for monitoring and steering of knowledgedriven organizations based upon a best practice project at the Austrian Defence Academy (in particular the School for Atomic, Biological and Chemical Defence). Within this project a model-driven approach based upon the PROMOTE$\textregistered $methodology has been implemented, integrating the knowledge balance/scorecards into management instruments and mechanisms available at the Austrian National Defence Academy.
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