Gesellschaft für Informatik e.V.

Lecture Notes in Informatics


Datenbanksysteme in Business, Technologie und Web (BTW) P-144, 628-632 (2009).

Gesellschaft für Informatik, Bonn
2009


Copyright © Gesellschaft für Informatik, Bonn

Contents

Support 2.0: an optimized product support system exploiting master data, data warehousing and web 2.0 technologies

Martin Oberhofer and Albert Maier

Abstract


The proposed system integrates traditional and Web 2.0 based product support systems and uses master data management, data warehousing and text analytics functionality to send problem records to the person most capable to solve it, let it be an in-house technical support engineer or another customer in a Peer-to- Peer system. The demo system has been implemented by 3 students in the context of an Extreme Blue Project [EBP].


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Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-238-3


Last changed 04.10.2013 18:20:45