Gesellschaft für Informatik e.V.

Lecture Notes in Informatics

Business Process and Services Computing 1st International Working Conference on Business Process and Services Computing BPSC 2007 September 25 - 26, 2007, Leipzig, Germany P-116, 138-151 (2007).

Gesellschaft für Informatik, Bonn


Witold Abramowicz (ed.), Leszek Maciaszek (ed.)

Copyright © Gesellschaft für Informatik, Bonn


Designing user interfaces for mobile business processes using messaging application

Lasse Pajunen , Suresh Chande and Sameh Galal


Mobile devices have user interfaces which enable users to interact with each other in an intuitive manner. The most popular applications are voice calls and messaging. In contrast, business communication requires support for longrunning interactions between people and automated systems. This makes the use of mobile device for business communication complicated with the existing user interface capabilities. Especially, in cases of mobile device centric processes, intuitive and effective mobile user interface is needed. A mobile business process is sub class of general business processes where user interaction is performed using mobile devices. In this paper, we will describe our experiences in enhancing the existing messaging platform and providing an intuitive way for users to access and interact with business processes. We will describe our approach and a proof-ofconcept system with convenient and natural user interface that compares to the other common functionalities of the mobile device. The system consists of four parts: seamlessly integrated way to start new mobile business process instances, ways to check status of existing process instance execution, ways for notifying user on external events within a process, and ways on how users can react on these external events.

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Gesellschaft für Informatik, Bonn
ISBN 978-3-88579-210-9

Last changed 04.10.2013 18:15:34