Toward a reuse of product related concepts for service data management - an ontology approach
With a growing customization, automation and standardisation of IT services a systematic management of data on IT services becomes a pressing issue for researchers and practitioners alike. We propose Service Data Management as a cross-functional data view on services and their delivery. To this end we develop a first draft of an ontological model of common concepts of IT services. For simple IT services, established standards from the world of physical products may be surprisingly useful in the domain of service management.
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