Gesellschaft fr Informatik e.V.

Lecture Notes in Informatics


INFORMATIK 2005 Informatik LIVE! Band 2, Beiträge der 35 Jahrestagung der Gesellschaft für Informatik e.V. (GI), 19. bis 22. September 2005 in Bonn P-68, 459-463 (2005).


2005


Editors

Armin B. Cremers, Rainer Manthey, Peter Martini, Volker Steinhage (eds.)


Contents

Toward a reuse of product related concepts for service data management - an ontology approach

M. Schermann , T. Böhmann and H. Krcmar

Abstract


With a growing customization, automation and standardisation of IT services a systematic management of data on IT services becomes a pressing issue for researchers and practitioners alike. We propose Service Data Management as a cross-functional data view on services and their delivery. To this end we develop a first draft of an ontological model of common concepts of IT services. For simple IT services, established standards from the world of physical products may be surprisingly useful in the domain of service management.


Full Text: PDF

ISBN 3-88579-397-0


Last changed 24.01.2012 21:51:27