Daniel Hadrian, Florian Evequoz
The Swiss eGovernment strategy promotes business process orientation of the public administration. Therefore public administrations have been strongly encouraged to document their business processes. The eCH standards have defined the foundations for the modeling. But in particular in smaller cantons and municipalities the business process identification and modeling can be considered as a serious effort, relative to the organization size. In this article we outline means for the efficient process identification and modeling. Also we discuss the shortand long-term benefits that public administration can obtain from modeling their business processes.
Full Text: PDF